Support Hub

Support

Everything customers need should live here in one clean place. Use this page as the central support hub for installation, onboarding, recommended settings, license transfer, and direct account help.

Start Here

Essential Resources

The cleanest customer experience is simple: install first, activate with the correct key, review the baseline settings, and only use the transfer page when moving access to a new machine.
Guide
Setup & Onboarding
Import the DLL, activate tools properly, understand subscription behavior, and learn the correct first steps after purchase.
Open Guide →
Presets
Recommended Settings
Use structured baseline settings by product logic and contract, then backtest and refine them to match your own execution style.
View Settings →
Access
Transfer License
Reset a machine lock when moving to a new computer. Enter the purchase email and matching license key to transfer access.
Transfer Access →

Contact

Direct Support

Support Email

obsidianflow.support@gmail.com

Best For

Account access, license issues, onboarding help, installation problems, and general technical questions.

Response Window

Please allow 24–48 business hours for most support requests. Include as much detail as possible to speed things up.

When reaching out, include the product name, your purchase email, a short description of the issue, and screenshots if relevant.

Common Requests

What Users Usually Need

Installation Help

Use the Setup & Onboarding page first. It covers DLL import, restart flow, activation, and access behavior.

Preset Questions

Use the Recommended Settings page for clean starting values, then adjust through observation and backtesting.

Machine Changes

Use the Transfer License page only when moving to a new machine or replacing a computer.

Quick FAQ

Frequently Asked Questions

Where do I find my license key?

Your license key is delivered in the automated purchase email sent after checkout.

Do all tools use the same key?

No. Each tool has its own license key, even when delivered together in the same purchase flow.

What happens if my subscription lapses?

The tool stops rendering on the next load. Once billing is restored, access should return automatically within minutes.

Need to get someone moving fast?

The cleanest customer path is simple: start with Setup & Onboarding, review the Recommended Settings, and only use Transfer License when changing machines. This page should function as the main resource hub you can send people to without extra explanation.

Setup & Onboarding Recommended Settings Transfer License